How To Make Your Clients Buy More From You

It's not an exaggeration to say ' Client is King'

So getting...and...getting....customers are important.

But the question remains...

Why do so many clients never return to you or never buy a property more than once?

The answer is they don't have a reason to subscribe more to your service.

They don't care about what you do because you haven't given them anything to care about.

In this case, most customers don't feel like they belong.

But they desperately want to.

The question is, how do you get them to want to belong?

 Number 1 - Know who is your client inside out

This is where it all starts.

Just because you think you have a variety of properties or a perfect property that suit the client's need doesn't mean he is going to love it.

If you assume anything, you may waste a lot of time.

Unfortunately, too many realtors feel like getting intimate with a potential/existing client is time-consuming or it makes them feel desperate, so they skip it.

Here is the truth...

It's not desperation...It's just a must.

Probably it's because you don't know what it means to your clients.

Knowing your clients inside out means you truly care about them and that can help you earn the following.

✅ It helps establish trust

✅ It helps boost your client's confidence

✅ It increases your sales power

 Number 2 - Always Improve Your Customer Service

When it comes to turning one-time customers into returning customers, you have to deliver exceptional service.

Not just once or twice...probably that looks like an eye service...

Right?

But all the time...

After you have closed sales with a client, don't stop there...

But follow up again...

Ask questions about their newly acquired property.

How do they feel about it?

Do this repeatedly to make sure they are satisfied with the property.

You can turn those moments into a wonderful customer experience by the way you make them feel.

And don't forget the customer experience should be exceptional at every touch point.

Whether you are talking to them on the phone, sending emails, or having one-on-one conversations.

You have to make them feel they are always important.

 Number 3 - Stay In Touch

If you want your clients to love you, then you have to reach out and touch them.

This includes an offline touch.

That can mean the difference between a one-off sale and a long-term relationship...

For example, there is a touch for everyone.

And one of the things you can easily offer is a 5 minutes phone call.

In this case...

You are not talking about any property...

But you are calling them to know about their well-being and how they are feeling today.

That little step goes a long way in people's hearts.

 Number 4 - Take Care Of The Loyal

While it's super important to drive more and more customers through your sales door.

You can never forget about your current clients.

You still need to treat these current and loyal customers with ultimate care and give them adequate attention.

For example, the Bulverton Estate, you know already is on pre-launch prices.

Right?

Take the offers to your loyal clients because they are your first family.

They already trust you, it gets easier to convince them to become interested in the property.

Remember, your next buyer it's among those you already have.